Information We Collect
When you submit an inquiry through our contact form, we collect the following information:
- Name — First and last name for identification purposes
- Phone number — To connect you with a treatment specialist
- Date of birth — To verify eligibility for treatment programs
- Insurance provider and type — To match you with facilities that accept your coverage (we do not collect policy numbers, member IDs, or group numbers)
- Location preferences — To find facilities in your preferred area
- Message details — Any additional information you choose to share
How We Use Your Information
Your information is used solely to connect you with licensed addiction treatment facilities that match your needs. Specifically, we use your information to:
- Forward your inquiry to licensed treatment facilities
- Allow treatment specialists to contact you about available programs
- Improve our service and directory
How We Share Your Information
We share your inquiry information only with licensed treatment facilities and their intake teams for the purpose of connecting you with appropriate care. We may share your information with multiple facilities to help you find the best match.
We do not sell your personal information to third parties. We do not share your information with data brokers, advertisers, or any entity unrelated to treatment placement.
Data Security
We take reasonable measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted through our website
- Secure storage of submitted inquiries
- Limited access to personal data on a need-to-know basis
Cookies and Analytics
Our website may use basic analytics to understand how visitors use our site. We do not use tracking cookies for advertising purposes.
Your Rights
You have the right to:
- Request access to the personal information we have about you
- Request deletion of your personal information
- Opt out of further communications
Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect information from minors. If a minor needs treatment assistance, a parent or guardian should submit the inquiry.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please call the SAMHSA National Helpline at 1-800-662-HELP (4357) or visit our about page for more information.